We ship to all worldwide destinations using a combination of UK Royal Mail and courier services. The chosen service can be selected upon checkout and delivery costs are calculated automatically when you check out and the final shipping fee will be displayed on the checkout page depending on the parcel weight and size. If you have any questions about shipping then please ask and we can help.
We aim to send all orders within 1-3 working days of receipt. Please note that at peak shopping periods dispatch can take an extra few days. Orders placed after 1pm on Fridays and at the weekend will be dispatched on Monday at the earliest.
All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
We will make every effort to meet delivery deadlines. Delays outside of our control may happen and in the case of any delay, W as in WHY will not incur any liability. If you DO have an urgent delivery deadline please let us know by emailing us at email@example.com and we will try our best to meet it.
We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control, such as global or local pandemics. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
Please note that customers outside of the United Kingdom (UK) may be required to pay local customs or duty charges; these are not included in your payment to us. In the case where local import taxes and charges have been levied but failed to be paid by the customer and the parcel is returned to us, we will be entitled to deduct the cost of recovering the parcel from the amount to be re-credited to you. If the parcel is not or cannot be returned due to unpaid local import charges and taxes, no refund will be applicable. Please note we are unable to provide specific advice on customs duties or tariffs.
We are not responsible for items that have been returned to us due to unsuccessful delivery; in the case that an order is unexpectedly returned we will be in touch and if you would like the order to be redelivered we can arrange repayment for the shipping of your choice.
In the instance that a product is damaged or lost in transit please get in touch with us at firstname.lastname@example.org at your earliest convenience and, if applicable, we will be able to place a claim with the relevant parties and subsequently reship or refund your order according to the insurance rates.
For specific or tailored insurance needs please contact email@example.com for details and a quote.
We do hope that you are very happy with what you receive. If you are not, then please contact us at firstname.lastname@example.org. If you wish a refund or exchange, you must return the order to us, in its original condition, within 14 days in order to get an exchange or refund. Items that return in an unsalable condition will not be refunded. Any returned items will be refunded minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item. We are unable to refund or exchange any personalised items as it will not be possible for us to restock these. This excludes damaged items.
If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
Last updated: 06 May 2020